H.B “”So are you here for work?” Howard Behar asked me. We had stepped outside to sit down at his table of choice. ‘For the week.” I responded with my trademark caution. I had not worked for Starbucks since 1994. I did run one of the first Barnes & Noble Starbucks cafes for about a …
“Well, I can’t chicken out now. I can’t use an easy excuse. “You must do the things in life you think you cannot do“. Eleanor Roosevelt. That quote. That quote stayed with you all the way through Tripio. You had so many chances to quit. Why didn’t you? Honestly, because you couldn’t. What the hell …
“Well, I can’t chicken out now. I can’t use an easy excuse. “You must do the things in life you think you cannot do“. Eleanor Roosevelt. That quote. That quote stayed with you all the way through Tripio. You had so many chances to quit. Why didn’t you? Honestly, because you couldn’t. What the hell …
Below are entries from older journals, or as I call them, Sketchbooks of the MInd. They say that a keeping a journal is for the one writing in it. That is true. But whoever said that was not in the need of easy access content for a blog. A joke. These were for me at …
Question for Kevin- In Tripio, Jay is frustrated by the expectation that all the espresso shots had to be between 18-23 seconds. Did Howard Behar, Howard Schultz really believe all the pours were to specifications? Even on 1,000 customer mornings? Answer-1-1.25 fluid ounces including. crema made from 7 grams of espresso blend in 18-24 seconds.” …
“The last time I saw Howard was at my store in Oak Park. I was the manager then. He was with the new Regional Manager- Stu. Yes, Stu Fields. God no. I give Stu hell in Tripio. Not really. But, the whole incident with the spilled mocha on the door and Stu talking into his …
Question for Kevin–If Howard (Schultz) had stayed at Xerox, would Starbucks have come to be? In other words was a company like Starbucks inevitable to some degree? Answer – Without a doubt Starbucks would have remained regional without Howard. I had a conversation with Jerry Baldwin after the buyout and his move down to Peet’s …
Jay kept his place in line at the Palm Springs Starbucks. He remembered when they used to sell coffee. He remembered all the varietals under the counter. The shiny dark beans, dated and organized by growing region. Such great coffee. For now the line that held Howard Behar and him was not moving very fast. …
“There must be a game at Wrigley tonight. It is Monday and there are more people around than usual. Looks like they plan on having some fun. I love living here, walking these streets and making them mine. I am beginning to realize that my job at Cosmodemonic * gives me something of an edge …
Tripio excerpts– ‘My Amtrak is heading into suburban Chicago for real now. The Cosmodemonic might have a store in each suburb in a few years. Is there that much good coffee on the planet? There are rumblings of another roasting plant on the east coast. Cosmodemonic don’t play.“ “It had been rainy and cloudy for …
Coffee Novelist 
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